Your voice is now your password
HSBC Voice ID is making phone banking easier because your voice is all you need to get access.
What is Voice ID?
Voice ID allows us to create a unique voiceprint which can be used in a number of ways to verify your identity. When you say a specific phrase this can be used as the password to phone banking. We can also identify the patterns of your speech, so after a few minutes of speaking freely to an agent we can verify your identity. Finally, our system can perform checks to ensure the voice being heard is not an impersonation or recording and prevent fraudsters from accessing your finances.
How do I create a Voice ID?
You'll need your Bank Account number or Credit Card number / Debit Card number and Phone Banking PIN on hand to get started. Get set up in 3 easy steps:
1. Call 80008500 (within Bahrain), or +973 17528635 (outside Bahrain).
2. Follow the instructions as prompted and verify yourself using your Phone Banking PIN.
3. Create your voiceprint saying 'My voice is my password' up to 5 times.
The next time you call us, you won't need your six-digit PIN. You'll just need to repeat that short, simple phrase. And don't worry about remembering it – we'll remind you what to say.
If you've forgotten your Phone Banking PIN, you can reset it by calling us:
Call us on 8000 1288 (within Bahrain) or +973 1756 9643 (outside Bahrain)1.
Call us on 1756 9569 (within Bahrain) or +973 1756 9569 (outside Bahrain)1.
Personal banking customers
Call us on +973 17529460 (within and outside Bahrain)1.
Who can use Voice ID?
HSBC Voice ID is available to Bahrain customers over the age of 18 who are registered for phone banking. You can choose to add Voice ID to your account at any time. You can enrol for Voice ID in English or Arabic. At present, password functionality is unavailable to Arabic users but your identity can still be verified by speaking with an agent2.
How will it be easier?
Instead of entering your six-digit Phone Banking PIN, we'll simply verify that it's you talking, by asking you to say a short, simple phrase.
How secure is it?
Like your fingerprint, your voice is unique, which means you can create your own voiceprint. Our Voice ID technology analyses your voice in seconds. It checks over 100 behavioural and physical vocal traits, including the size and shape of your mouth, how fast you talk and how you emphasise words.
Fraudsters and hackers may be able to steal or guess your PIN, but they can't replicate your voice. Voice ID is sensitive enough to detect if someone is impersonating you or playing a recording. It can even recognise your voice if you have a cold or a sore throat.
2By registering to Voice ID, you consent that HSBC will be collecting, storing and analysing recordings of your voice to generate a 'voice print' that’s unique to you, and use this voice print to identify you when you call us. For more information on how we collect and store your data, please refer to our Personal Banking General Terms and Conditions.
Frequently asked questions
When can I use HSBC Voice ID?
If I have a cold, can HSBC Voice ID still verify my identity? What if I am in a noisy place, or if it's a bad line?
Can others imitate my voice or use a recording of my voice to access my account?
Do I still need to use my Phone Banking PIN if I have Voice ID set up?
What do I do if my Voice ID services is temporarily suspended?
By registering to Voice ID, you consent that HSBC will be collecting, storing and analysing recordings of your voice to generate a ‘voice print’ that is unique to you, and use this voice print to identify you when you call us. Your Voice ID may be stored and produced by a third party and shall constitute an unequivocal evidence to you requesting any services. You agree that the Bank’s records shall conclusive in that regard. For more information on how we collect and store your data, please refer to our Personal Banking General Terms and Conditions and Privacy Statement.
Enrolling to Voice ID is optional. you can continue to use your Phone Banking PIN at your convenience.
Using the Voice ID shall be considered as your extended consent for Personal Banking General Terms and Conditions and Online Banking terms and conditions as may be applicable to your use of the Phone Banking services in general and to Voice ID in particular.
HSBC have the right to amend/suspend/ terminate this service at any point of time at HSBC’s own discretion without providing any justification or the need to provide any prior notification.
Any transactions made by you using the Voice ID are subject to our Personal Banking Terms and Conditions and any other related services/products terms and conditions associated with your relevant requests.
HSBC Personal Banking General Terms and Conditions (Bahrain) and Online Banking Terms and Conditions (Bahrain) apply.
Issued by HSBC Bank Middle East Limited Bahrain Branch, P.O. Box 57, Manama, Kingdom of Bahrain, licensed and regulated by the Central Bank of Bahrain as a Conventional Retail Bank for the purposes of this promotion and lead regulated by the Dubai Financial Services Authority. CRN201108/BAH.
© Copyright. HSBC Bank Middle East Limited. 2020. ALL RIGHTS RESERVED. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, on any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of HSBC Bank Middle East Limited.