At HSBC, your opinion matters. Should you have a complaint about the service you have received, please use one of the following channels to provide us with your feedback. HSBC Bank Middle East Limited has a Complaint Handling process in place, details of which are provided below.

Call us

Customer service centre

Within Bahrain 8000 1900

Outside Bahrain +971 4228 8007

Retail Banking and Wealth Management

Within Bahrain 8000 1900

Outside Bahrain +971 4228 8007

Corporate Banking

Kindly contact your Relationship Manager. For any escalations please send an email to cust.exp.corp.bh@hsbc.com.

Premier

Within Bahrain 1756 9994 or 8000 1288

Outside Bahrain +971 4224 1000

Advance

Within Bahrain 1756 9569

Outside Bahrain +973 1756 9569

E-mail or write to us

Send us your feedback or complaint.

You will receive a notification acknowledging your complaint and contacted within 2 working days.

In the event that we are unable to provide an immediate solution to your complaint, you will be provided with a Complaint Reference number, together with the approximate time frame required to resolve the matter. You will be contacted by the committed date with a full response.

Escalation of a complaint

If you are not satisfied with the response you have received by lodging your complaint through the channels provided above, or if you do not receive a response within the time frame communicated, you may escalate the issue to the Complaints Handling officer: customerexperiencebh@hsbc.com

 

Letter, please write to:
Complaints Handling Officer, P.O Box 57,
Seef, Manama, Kingdom of Bahrain

We will contact you within two working days following the receipt of your correspondence.

Customer not satisfied with the bank's response

If you do not receive a reply from the Bank within 4 weeks from the Customer Complaints Officer or you are not satisfied with the Bank's final decision, you have the right to refer the case to the Central Bank of Bahrain (CBB) within 30 calendar days from the date of receiving the Bank’s letter. You can submit the case through the 'Complaint Form' on the CBB’s website www.cbb.gov.bh.

Please refer to the attached documents for further details:

Disclaimer

HSBC Bank Middle East Limited Bahrain Branch, P.O. Box 57, Manama, Kingdom of Bahrain, licensed and regulated by the Central Bank of Bahrain as a Conventional Retail Bank for the purpose of this promotion and lead regulated by the Dubai Financial Services Authority.