Important notices

HSBC Bank Middle East, Bahrain branch, has entered into a binding agreement to transfer its retail banking business in Bahrain to Bank of Bahrain and Kuwait B.S.C. (BBK), one of the largest retail and commercial banks in Bahrain.

We are focused on supporting our impacted colleagues and customers in Bahrain and will work closely with BBK to facilitate a smooth transition, subject to the Central Bank of Bahrain’s approval.

The transaction excludes our Corporate and Private Banking businesses and is expected to be completed in the fourth quarter of 2025.

Our teams are here to support you. You can contact us via the following numbers:

Premier customers:

Within Bahrain: 8000 1288

Outside Bahrain: +973 1756 9643

Advance customers:

Within Bahrain: 1756 9569

Outside Bahrain: +973 1756 9569

Personal banking customers:

Within and outside Bahrain: +973 17529460

On behalf of our entire team, we want to thank you again for your understanding and continued loyalty.

For now, nothing changes for you, and you do not need to take any action. You will continue to receive today the same products and services, on the same terms, as you did before.

On completion, which we expect to be in the fourth quarter of 2025, your existing retail banking products with HSBC will transfer to BBK who will continue to provide your banking services.

We are working with BBK to ensure a smooth transition with minimal disruption, and we will share further updates as soon as they are available.

There is no impact on the products and services that we provide. If there are any changes to your products and services, we will inform you in due course.

You can continue using your existing HSBC accounts and services as usual.

You’ll have full access before, during, and after the transition to BBK and we will inform you in advance of any brief maintenance periods for system updates.

• The transfer of retail banking in Bahrain will not affect how you bank with us in other markets
• For now, if you hold a Premier status in other markets via HSBC Bahrain as home market will continue as normal

We will proceed to share minimal customer (personal) data with BBK. This will allow BBK time ahead of the transfer date to set up your profile and to issue your new onboarding pack (such as new BBK cards and cheque books).

If you need further clarifications in relation to the transfer of your banking relationship to BBK, you can continue to contact us through all our usual channels - Contact Centre, branches or your relationship manager.

Our team are here to support you. You can contact us via the following numbers.

Premier customers:

Within Bahrain: 8000 1288

Outside Bahrain: +973 1756 9643

Advance customers:

Within Bahrain: 1756 9569

Outside Bahrain: +973 1756 9569

Personal banking customers:

Within and outside Bahrain: +973 17529460

There are no immediate changes for our customers, and all remains BAU.

The products and services customers have with HSBC will continue to be provided as normal. At the end of the transition period, which we expect to be in the fourth quarter of 2025, HSBC’s customers and their products will transfer to BBK, which will provide its banking services.

We will provide customers with information in advance and our team will be working closely with BBK to facilitate a smooth transition.

There is nothing further that customers need to do at this stage.

There is no impact on the products and services that we provide to you as a result of this announcement.

We are strongly committed to supporting our wholesale, institutional, public sector, and private banking customers in Bahrain.

You can continue to bank with us as normal.