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HSBC Bahrain app, designed around you, for you.

At HSBC, we understand that your world is changing and so is the way you bank. The new HSBC Bahrain app serves your changing needs, with enhanced security and more convenience.

Start using Mobile banking

Mobile banking features

With the new HSBC Bahrain app, you can:

Simplified log on using PIN and Biometrics¹

Log on to the mobile banking app using just a 6 digit PIN or fingerprint or facial maps instead of your username and password.
Transfer money within your own local HSBC accounts
Make money transfers to other local banks

Find more about secure key This link will open in a new window

Pay your domestic utility bills² to a number of local providers through the app
View your account balances, account details and transaction history for all your local and global³ HSBC accounts on one screen
Enjoy peace of mind with an HSBC Secure Key for even more protection to your online banking experience. Choose the Digital Secure Key in our app.

¹Biometrics means the service provided by the Bank that allows you to use your fingerprint(s), facial map(s) stored on your mobile telephone device. Fingerprint authentication is available for iOS 14 & Apple iPhone 7 or above and on selected Android phones running Android 8 and above. Face ID is only available on Apple iPhone X or above.

²Selected local utility providers only.

³Global View is available in 35 countries and regions for HSBC Premier and Advance customers only. Terms and conditions apply.

Get started with Mobile Banking

Already using online banking?

Register for online banking
Download and install the HSBC Bahrain app suitable for your smartphone/tablet
Use your existing login details to log on to HSBC Bahrain app and follow instruction on the screen

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Available for iPhone®, iPad® and Android^TM digital devices running up to date software.

Apple, iPad and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc.
Android is a trademark of Google Inc.

Google Play is a trademark of Google Inc.

Our key feature and how to use them

Check out our easy guide on how to navigate and take advantage of the key features in your new mobile banking app.

The new HSBC Bahrain app offers you the ease of banking securely at your fingertips.

Step 1:

Type in your username and select 'Continue'

Step 2:

Click on 'Verify it's you'

Step 3:

Enter your password and proceed to the next step by clicking on 'Continue'

Step 4:

Click on 'Send activation code' to receive a text message of your One Time Activation Code on the registered mobile number.

Step 5:

Enter your One Time Activation Code on the screen once received.

Step 6:

Create a new 6-digit PIN which you can use to log in.

Step 7:

Finally, enter your chosen PIN to activate your new mobile banking journey.

You're ready to start Mobile Banking.

Step 8:

Additionally, you can also access and secure your account by enabling Face ID on your iOS mobile phones.

Step 9:

Click 'Enable Face ID' to finish the set up.

Step 10:

You can also access and secure your account with biometrics. Select 'Enable Touch ID' to complete your fingerprint authentication with iOS Touch or Android^TM Fingerprint ID.

Step 11:

Simply touch the Home button and you're ready to go

Step 12:

You have successfully activated your new HSBC Mobile Banking app.

You can view and manage all your local and global HSBC accounts on a single screen.

Step 1:

Step 2:

View transaction history for selected account.

Step 3:

Switch to 'Details' to see other account information.

Step 4:

Search for a particular transaction or transactions on a particular date using the ‘Search’ button.

A simple and convenient way to transfer money anywhere and anytime, with a few clicks.

Step 1:

Launch your HSBC app and tap on 'Pay and transfer' at the bottom of the screen.

Step 2:

Select ‘Between your accounts’

Step 3:

Select the accounts you want to transfer the funds from and to. Fill in all the required details.

Step 4:

'Confirm' the transaction details and you're done.

Step 5:

Once completed, view details of your transaction.

A simple and convenient way to transfer money anywhere and anytime, with a few clicks.

Step 1:

Launch your HSBC app and tap on 'Pay and transfer' at the bottom of the screen.

Step 2:

Select ‘To a payee’

Step 3:

Select the accounts you want to transfer the funds from and to. Fill in all the required details.

Step 4:

'Confirm' the transaction details and you’re done.

Step 5:

Once completed, view details of your transaction.

Quick and easy way to pay bills online without having to wait in a queue.

Step 1:

Launch your HSBC app and tap on ‘Pay and transfer' at the bottom of the screen.

Step 2:

Select ‘Bill payment’

Step 3:

Select the account from where you want to pay the bill.

Step 4:

Choose a payee from the saved list.

Step 5:

Choose ‘Enquire and Pay' or ‘Quick Pay’

Step 6:

‘Enquire and Pay’ chosen. Outstanding Bill displayed. Can choose the same or a different amount for Payment

Step 7:

‘Quick Pay’ chosen

Step 8:

Enter the amount for payment and 'Continue'

Step 9:

Select 'Confirm' and it's done.

Step 10:

Once completed, view details of your transaction.

Change log on preferences and manage devices on which you want to allow access to the mobile app.

Step 1:

Launch your HSBC app and tap on ‘Profile' at the bottom of the screen. Then, tap on ‘Manage Security’.

Step 2:

You can enable/disable Fingerprint authentication or Face ID depending upon your device. You can also change the access PIN by clicking on ‘Change PIN’.

Step 3:

Create your new PIN.

Step 4:

Re-enter your new PIN to confirm.

Step 5:

Launch your HSBC app and tap on ‘Profile' at the bottom of the screen. Then, tap on ‘Manage Devices’.

Step 6:

You will be able to see all devices on which you have activated your Mobile Banking. Select the device which you would like to remove.

Step 7:

Confirm removal of device. Once you remove a device, you won’t be able to use it to log on to Mobile Banking.

Security tips

Please follow our security tips when using HSBC Bahrain app:

Do not store your online banking username and password details in your smartphone
We recommend that you regularly install and update the latest antivirus and anti-spyware software on your smartphone
You should not share your smartphone with anyone after logging on to HSBC Bahrain app
Always ensure you log off properly when you’re finished with HSBC Bahrain app
When using a Wi-Fi connection, use trusted Wi-Fi networks or service providers and enable security protection such as Wi-Fi Protected Access (WPA), if possible
We recommend that you do not use smartphones which have been jailbroken or modified against the manufacturer's or network operator's guidelines, as this may have created security loopholes
You should enable screen lock and password protection on your phone to prevent unauthorized access
Regularly clear the cache

Frequently asked questions

How much does mobile banking cost?

There are no additional charges for using HSBC Mobile Banking. You may incur internet data charges from your mobile service provider or internet service provider if you are connected via wireless internet. To confirm these charges, please contact your internet/mobile service provider.

Which HSBC banking services are available using mobile banking?

View your local and global account balances and details
View your last 4 months of accounts and 12 months of credit card transactions
Transfer money between your local HSBC accounts
Transfer money to saved payees for HSBC accounts and Bahrain other bank accounts
Pay existing billers
Manage log on preferences

There are certain functionalities (eg Telegraphic Transfers, Global Transfers, change of personal details or opening new accounts) that are not available through the mobile app and these can only be done through your online banking via mobile device or computer. If you would like to browse the products and services offerings, please visit our full site at www.hsbc.com.bh

Can I still use regular online banking via my mobile phone?

Yes. To log on to HSBC online banking, type www.hsbc.com.bh into the address bar and you will automatically be directed to a mobile version of our site. From this page, you can select the option to access the HSBC website to log on and access the full suite of HSBC online banking features.

Do I need an HSBC account to use mobile banking?

To use HSBC's Mobile Banking, you must have an HSBC account and be registered for online banking.

Can I schedule a transfer for a later or recurring date using mobile banking?

Transfers and bill payments are 'pay now' only. To schedule a transfer or bill payment, you need to access online banking through www.hsbc.com.bh.

Can I pay bills using HSBC mobile banking?

You can pay billers that have already been set up on online banking through www.hsbc.ae. You cannot set up new billers via the mobile banking.

Can I change or delete a scheduled payment I have set up using mobile banking?

To modify a transfer or bill payment, you need to access online banking through www.hsbc.com.bh.

What happens to my session if my phone locks from inactivity?

For security reasons, the mobile banking session will become inactive after 10 minutes of being idle.

Can I exit HSBC Mobile Banking by closing the app or switching off the mobile phone?

Closing the app or switching off the mobile phone may not close the mobile banking session properly. We strongly recommend you click 'Logout' under “Profile” tab to properly close the session.

What happens if I answer a phone call or text message while using mobile banking?

If a device supports multitasking (running multiple applications at one time), the banking session may stay logged on. On some devices, however, mobile banking may time out. If you were in the middle of a transaction, please verify if your transaction was completed through the transaction history.

Why can't I connect to the internet on my mobile phone?

If you are unable to access the internet through your mobile phone, you should contact your mobile phone provider or the manufacturer's technical support.

It's taking a long time to load when I access the logon/confirmation screen etc. Is there a problem with your service?

The service has been tested and the app is built for quick loading. Please make sure the internet connection (through Wi-Fi or 3G) is available. If not available, please close the app and start again when the internet connection is available.

Why can’t I set up more than one mobile device?
To keep your accounts safe, and protect both you and HSBC from fraud, we’re limiting the number of devices you can use. You won’t be able to set up the HSBC Bahrain mobile app on more than one mobile device.

I’ve already set up more than one mobile device. Can I still use the HSBC Bahrain mobile app?
If you’ve already set up more than one mobile device, you can still access the HSBC Bahrain mobile app on them. But, you won’t be able to set it up on any more devices.

I’ve already set up three mobile devices. If I delink one device, can I still use the app on other devices?
If you have the HSBC Bahrain mobile app on three mobile devices and delink one of them, you can still access the app on the devices already registered. However, you won’t be able to set it up on any more devices.

I've uninstalled the app from my previous device, why can't I set it up on my new device?
If you delete the app from your old device without delinking it, you won't be able to set up the HSBC Bahrain mobile app in a new device.
To delink your previous device, you may either reinstall the app in your previous device and then delink it or please call us.

I've lost my previous device, how can I set up the HSBC Bahrain mobile app on my new device?
If you lose your old device with the app installed, you won't be able to set up the HSBC Bahrain mobile app on your new device until you delink the old one. To delink your previous device, please call us.

What has changed?

We've launched a brand new HSBC Bahrain app. The app will make managing your money on the move, with your phone, faster and simpler than ever before.

Do I need to take any action?

Yes. If you have not already downloaded the new HSBC Bahrain app, please download the new app soon and register yourself as a User to avoid any service disruptions.

Is there a separate app for my tablet or iPad?

No. You can download the same HSBC Bahrain app onto your tablet or iPad. You will need to repeat the registration process.

Is the HSBC Bahrain app secure?

Yes. You can access to the new app with a passcode, fingerprint or facial recognition, which is uniquely linked to your device or Secure Key Code.

How do I access the new HSBC Bahrain app?

Existing Mobile Banking customers are directed to the relevant page within the Apple app Store or Google Play. Alternatively, customers can search and download the new HSBC Bahrain app directly from the Apple or Android app stores and follow the on screen instructions to set up their security information.

I am not currently registered on the old app what do I need to do?

You will need to register for Online Banking, and then you can download the new HSBC Bahrain app following the online instructions. If you are registered for Online Banking already, you can download the new app and follow the online instructions to complete registration to the HSBC Bahrain app.

What 'system version' does my phone need to install the new Mobile app?

The new HSBC Mobile app will need operating system iOS 14 or higher for Apple devices or Android 8 or higher for Android devices. You will be able to check the compatibility of your device on the app stores. The app will not work on Blackberry or Amazon fire.

I've locked myself out of my HSBC Bahrain app, what do I need to do?

Follow the instructions to reset your credentials within the Mobile app. Alternatively, you can speak to our representatives in Call Centre by calling the number printed on the back of your HSBC card(s) or visiting one of our branches or CSUs.

Can I have a different security PIN for each of my devices?

Yes. The security PIN can differ between your devices.

Will I be able to view and access the same Accounts?

Yes you will be able to view the same BAHRAIN Accounts as in your old HSBC Mobile Banking app.

I haven't received my ‘one time password' to complete the set-up process?

We may have an out of date or incorrect mobile number for you on our records. Please login to your Online Banking and navigate for "Update Personal Information" under Services in the main menu to ensure your mobile number we hold is up-to-date, otherwise amend accordingly. You can also amend your mobile number by contacting us on the Call Centre on the number printed on the back of your HSBC card(s) or visiting us in any of our branches or CSUs.

I can’t remember my Username

If you can’t remember your Username, please call us on +973 17529462 (within and outside Bahrain), and we can provide you with this information.

I can’t remember my Password

If you haven’t used your password for a while and can’t remember it, you can reset it by logging onto Personal Internet Banking using your Secure Key and selecting: “Change internet banking password” under “Account Services” >> “Security”.

I don’t have my Secure Key

If you have lost your Secure Key please call us on +973 17529462 (within and outside Bahrain) (within and outside Bahrain) to deactivate it and get a new one.

If you have forgotten your Secure Key PIN, enter your Username on Internet Banking logon page and continue. Click on “(?)” and select “
Forgotten your PIN? ” on the next page then follow the onscreen instructions.

What are the new anti-malware security measures that HSBC has implemented on its mobile banking app?

Due to a recent increase in the number of malware scams, we have enhanced our security measures on Android devices to detect potentially high-risk apps. If you're using an Android device, you won't be able to use the HSBC Bahrain app if accessibility permissions are detected. You'll receive an alert message before the app exits its launch. However, you'll be able to restore access to the app and continue using it as usual once you turn off the listed app’s accessibility permissions and/or if you uninstall the listed app.

Is the new measure only to protect Android device users from potential fraud incidents resulting from malware?

Yes. The new safety measure to Android devices further strengthens your protection from malware that can take over your device, leading to potential fraud.

Why does turning off accessibility permissions for these apps improve security?

Accessibility services enhance the user interface to assist users with disabilities or who might have difficulty fully interacting with a device.

Whilst accessibility services such as screen readers or text to speech play a crucial role in promoting inclusion, these services require granting extensive permissions to apps, enabling them to read the text on screen or record characters typed using the keyboard on the device.

In the wrong hands, this could be exploited to record confidential data such as your mobile banking log on credentials, which will lead to the potential leak of your critical financial information.

How is my privacy protected in security scanning?

Our security scanning doesn't involve monitoring any activity or conduct surveillance on your device.

Your security and privacy are our top priority.

How do I secure my device?

Please perform ALL of the following:

Turn off the accessibility permissions on your device for all apps prior to the launch of the HSBC Bahrain app. For example, on Samsung mobile devices with the latest One UI user interface, you can navigate to Settings > Accessibility > Installed apps*.
Reset your keyboard to default. For example, on Samsung mobile devices you can navigate to Settings > General management > Samsung keyboard settings.
In some devices, you may also need to turn off screen reading from device settings prior to the launch of the HSBC Bahrain app. For example, on Samsung mobile devices you can navigate to Settings > Accessibility > Talkback > toggle off.

You don't need to delete or re-install the app.

*The steps to turn off an app’s accessibility may differ by phone model. Please refer to the possible steps of popular phone models below or check with your device manufacturer.

Why are these security measures necessary?

These security measures were implemented to safeguard our customers from malware and add an extra layer of protection against potential vulnerabilities. As mentioned in question 3, accessibility services can be exploited by scammers to steal your banking log on credentials.

We understand that this may cause frustration and we seek your understanding that the security feature was implemented to protect you from malware and other security threats.

How do I change the accessibility settings for the third-party apps that I have downloaded?

The process for changing accessibility settings can vary, depending on the device manufacturer and its operating system. Here are the possible steps of some popular phone models for reference only.

Samsung: Settings > Accessibility > Installed Apps
Google Pixel: Settings > Apps > Installed unknown apps or Settings > Accessibility
Honor: Settings > Accessibility features > Accessibility > Downloaded services
Oppo A78 5G / Reno8 5G: Settings > Additional Settings > Accessibility
Oppo Find X2 Pro / A17: Settings > System Settings > Accessibility
Huawei P50 Pro: Settings > Accessibility features > Accessibility > Installed Services
Huawei Nova 3i / Nova 5T: Settings > Smart Assistance > Accessibility
Huawei Mate30 & Huawei Y9a: Settings > Accessibility features > Accessibility (Scroll down to Downloaded Services)
Redmi Note 10 5G: Settings > Additional Settings > Accessibility > Downloaded Apps
Poco X5 5G: Settings > Additional Settings > Accessibility > Downloaded Apps
Vivo: Settings > Shortcuts & Accessibility > Accessibility > Downloaded Apps
Xiaomi: Settings > Additional settings > Accessibility > Downloaded Apps

Alternatively, you can use the search function within the settings. Type ‘accessibility’ and it should direct you to the relevant section.

For further assistance, please reach our contact center or visit one of our branches to consult with a specialist.

I use an Android device. When I try to log on to the HSBC Bahrain app, an alert message is shown and my access to the app has been suspended. What should I do?

To restore access and continue to use our app as usual, you must turn off the accessibility permission for the listed apps (Go to device settings > Accessibility) or simply uninstall them.

For the detailed guideline on how to turn off the accessibility settings, please refer to question 7.

Which app stores are regarded as official app stores?

The official app stores include:

Samsung Galaxy Store
Amazon App Store
Huawei App Gallery
Xiaomi Mi Get Apps
OPPO App Market
OnePlus App Gallery
HONOR App Gallery
Google Play Store

I'm an Android device user. How can I protect myself from malware?

To avoid malicious software attacks, please be cautious and refrain from opening any suspicious links or downloading apps from untrusted or unverified channels.

Never grant full control of your device to any third party or share your screen unless you’re absolutely certain of the source’s trustworthiness. These links or apps may contain malware that can be harmful.

We strongly suggest that you turn off the affecting accessibility permissions from your device settings, and/or uninstall all unnecessary apps. We encourage you to download apps from official app stores only.

Should I delete these untrusted apps?

To better protect you, we suggest that you turn off affecting accessibility permissions from your device settings and/or uninstall unnecessary apps. We encourage you to download apps from official app stores only.

I've already turned off the accessibility permission for those potentially affected apps, why am I still seeing the alert page 'Your device is at risk'? What should I do?

Please close the HSBC Bahrain app and relaunch it. You'll be able to restore access and continue using our app as usual if the listed apps' accessibility permissions have been turned off and/or if the listed apps have been uninstalled.

Why is my app labelled as a potentially affected app when it is available outside the official app stores?

We detected apps on your device that are from sources other than the major phone manufacturers’ app stores.

Whilst we are introducing extra safety measure to further strengthen our efforts to protect Android device users from potential fraud incidents resulting from malware, we encourage you to download apps from official app stores only.

We would also suggest that you turn off the affected app accessibility permissions from your device settings, and/or uninstall the apps if not needed, to prevent malware from harming your phone.

Why does restriction to HSBC Bahrain app only apply to Android version but not iOS version? I'm an iOS user, am I affected?

iOS device users are not affected because the iOS ecosystem does not officially support untrusted apps. In contrast, Android's open ecosystem allows installation from unknown sources.

Your access to the HSBC Bahrain App will not be suspended because of this measure if you’re an iPhone user or if you’re an Android user and have only downloaded apps from official app stores.

I'm using Android device with developer mode turned on. When I try to log on to the HSBC Bahrain app, I get a warning message and my access to the app is also suspended. What should I do?

Access to the HSBC Bahrain app might be suspended on your device if developer mode has been turned on. Please turn off developer mode and/or any affecting accessibility permissions from your device settings.

You'll be able to restore access and continue using our app as usual afterwards.

Is my bank account at risk if I see the alert page?

If you see the alert page, it doesn't mean your bank account is at risk. The new measure helps protect your account by making it harder for fraudsters to put malware on your Android device and compromise your account.

Does the new measure involve anti-virus software?

No, it does not.